Return, Refund, and Cancellation Policy

At Happy Family Pharmacy, we believe in maintaining utmost transparency and honesty to ensure 100% customer satisfaction with our products and services. Our Return, Refund, and Cancellation Policy document is designed to help you have a positive and hassle-free experience with our business.


Prescription Medication Return Policy

Once a prescription medication leaves the pharmacy, it cannot be returned for resale. This is demanded by the US laws and legal regulations with which we fully comply. Similarly, Happy Family Pharmacy does not offer returns, refunds, or exchanges for custom-compounded medications tailored to our customer’s unique needs. However, if there is an error on our part with your prescription, we will replace it at no cost or refund your expenses. Such errors might constitute any preventable event that could lead to inappropriate medication use or potential harm to the user.

Happy Family Pharmacy and its personnel are not accountable for mistakes from the prescribing physician, delays in picking up the package, the customer’s general dissatisfaction with the medication (unless it is related to the quality or safety of the ordered product), or errors made by the customer when filing their refill requests.

It is our customers’ responsibility to keep us updated about any changes made to their treatments, personal information, addresses, or any other essential adjustments that could affect their prescription and decrease their satisfaction with our products or services.

If we acknowledge a problem with your prescription and approve a return or refund, you will have 14 days to send it back to Happy Family Pharmacy. After that period is over, we cannot issue refunds. Any refunds requested beyond this period are up to the pharmacist’s judgment and will be considered case by case.

Over-the-counter (OTC) Product Return Policy

Happy Family Pharmacy has a 30-day return policy that allows the return of any over-the-counter (OTC) medications purchased in-store and online. If you are not completely satisfied with your OTC purchase, you can return it within 30 days of purchase for a full refund. Please ensure the product’s integrity (check to see that it is unopened and in the original condition and packaging, including any documentation from the manufacturer). We will not accept the return or issue a refund for any containers that have been opened or otherwise damaged by the customer or in transit by a third party.  

OTC products that are not eligible for return

The following products cannot be returned to Happy Family Pharmacy and do not qualify for a refund:

  • Opened, used, or damaged items
  • Items in tampered packaging
  • Products labeled as non-returnable by the manufacturer
  • Items missing accessories/freebies or serial number/UPC number/barcode
  • Items without original packing and documentation
  • Items damaged due to misuse
  • Items within the categories of personal care, baby care, food and nutrition, healthcare devices, sexual health products, COVID patient care essentials,  etc. (***exceptions may apply if defective; contact our Customer Support within 7 days of receiving a defective product to request the initiation of the return process).

To complete a return, we ask for a receipt or proof of purchase.

Please do not seek to return your purchase directly to the manufacturer.


All refund requests should be submitted through our designated channels (communication via email is preferred), clearly stating the reason for the refund and providing any necessary details/documentation. Once your refund request is received, we will promptly confirm its receipt via email.

Our team will then process your request within 30 days of receiving and inspecting the returned product and confirming its eligibility for a refund. Once your refund has been successfully processed, you will receive a confirmation email from us detailing the refunded amount and the payment method used. All refunds will be issued via the original payment method (i.e., funds will be transferred to the same credit/debit card the customer used to pay for the purchase).

In case of receiving faulty products, you will qualify for a full refund, including reasonable coverage of delivery charges or return costs.

In certain situations, partial refunds may be considered. These situations may include, but are not limited to, returns made more than 30 days after delivery, incomplete or damaged returns, and returns not in their original packaging.

Sale items

We do not offer refunds for sale items; only regularly priced items may be refunded.


Exchanges are only available for defective or damaged items. We can only exchange a defective or damaged item for the same item in normal condition. If the same item is out of stock at the moment exchange is requested, we will offer a full refund instead.

Please note that our financial responsibility for not fulfilling an agreed order or service is limited to the price paid by the customer for that particular order or service.


You can cancel your order with Happy Family Pharmacy before it is processed for shipping. We provide our customers with a grace period of up to 1 hour to do so. During this time, our customers can change their minds about their purchases or adjust order details without any fines or restocking fees.

While the website functionality to cancel the order from within one’s account is currently under development, we ask all customers who wish to cancel their orders to do so by contacting our Customer Support team via phone, email, or live chat. Upon reaching out to our Customer Support specialists, you will be required to provide your personal information and order details from the purchase confirmation email to initiate the process, so please have these handy at the time of the contact.