Frequently Asked Questions

To help our customers who may have questions about Happy Family Pharmacy products, services, policies, or anything else, we created the following FAQ document. In this section, you will find quick answers to the most common queries that should save you a call to our Customer Support. In case you need more detailed and personalized assistance, please reach out to us via phone, live chat, or email.

How do I place an order with Happy Family Pharmacy?

Locate and select the products you need on our website. Specify the correct amount and dosage strength. Once you have added the chosen items to your cart, you can head to checkout. We recommend creating a Happy Family Pharmacy account to receive additional benefits in the form of faster checkout times, personalized assistance, and access to member-only features, special deals, and promos.

What payment methods do you accept?

We exclusively accept credit and debit card payments on our website, including Visa, MasterCard, American Express, and Discover.

Is there a minimum order requirement?

No, there is no minimum requirement for how much you can order on our website.

How long does delivery take?

Standard delivery takes 5-7 business days; express delivery offers next-day arrival in most areas.

Do you offer free shipping?

Yes, East Coast residents in Florida, Georgia, South Carolina, and North Carolina and orders over $450 (regardless of the location within the US) qualify for free standard shipping.

Can I track my order?

Yes, you can track the status of your order using our online order-tracking feature or by contacting the Customer Support team for assistance.

Do you ship your medications to other countries?

No, we currently only ship within the United States.

Can I cancel my order?

Orders can be canceled before they are processed for shipping. No fines apply for cancellations made before processing.

Do you offer refunds?

Yes, we offer refunds for all over-the-counter items returned to us unused and unopened within 30 days of purchase.

Are your products FDA-approved?

Yes, all our products are FDA-approved.

Can I schedule automatic refills for my prescriptions?

Yes, you can set up automatic refills through our website. The feature is available for registered Happy Family Pharmacy customers only.

Can I request a refill for a prescription that has recently expired?

No, we can only provide refills on current and valid prescriptions. Contact your healthcare provider for a new prescription.

Do you offer gift cards or vouchers?

Yes, we offer Happy Family Pharmacy Gift Certificates. They are prepaid vouchers valued at $500 and more that can be used to purchase various healthcare products or medications on our website. They make great gifts for friends and family on special occasions.

How do I update my account information?

Log in to your account on our website to update your information in the account settings. Alternatively, call our Customer Support for personalized assistance.

Are there any age restrictions for ordering?

Yes, you must be at least 18 years old to place an order with our pharmacy.

Can I order customized dosage forms or formulations for my medications?

Yes, our pharmacy offers custom compounding services. This option is available for in-store customers only. Contact our Customer Support team for personalized assistance with locating a Happy Family Store nearest to you.

Do you offer prescription transfer services? How do I use these?

Yes, you can transfer your ongoing prescriptions to Happy Family Pharmacy. Contact us to let us know you would like to switch to our services, and we will reach out to your healthcare provider or current pharmacy to initiate the transfer process for you.

We hope you found the answers you were looking for in our FAQ section! If not, please contact our Customer Support team via phone, live chat, or email for further assistance.